Online Returns

OK working for a company thats gets paid on a sales commission basis from the websites it runs for a few clients.

We are finding that there is a 40% difference in the gross figures we get and the figurees they claim are genuibne sales after removing back credit cards, returns and other cancelled orders.

This seems a ridiculously high number? I'm even tempted to suggest our customers are taking us for a ride. What are peoples experiences of online sales being cancelled ?

and what percentage rates do we need to be looking at for returns and bad cards?

I think those number will be heavily influenced by which markets (ie. countries) you accept orders from.

"IF" fraud, chargebacks, reversals, etc. these need to be accounted for - accounting demands this... e.g. accounts receivable & account payable.

Ask for these reports.

Easy to forward if legit - not so easy "if not" since balances must add up - right!