live help

Do you think those live help programs for websites help or annoy customers?

Well, they annoy me because when i try most of them its always offline

Dan

p.s. makes the idea pointless

I find it annoying. I hate going to a site and a winder pops up in front of me and says Hi can I help you? I leave immediately.

agree with flawebworks, but I think it can't hurt if you have a live help button that can be clicked on. As long as it is non-intrusive but easy to find, it is a good thing. Anything that makes your site easier to use and doesn't detract from the main purpose has got to be a positive.

thanks for the info, so my best bet is to wait for someone to click for help as opsed for me to ask first?

definately. people hate obtrusive help popups.

like that little paperclip in word.
I hate that.

Do you want me to
1 help you with your document
2 mess everything up
3 piss you off
4 or just piss off and die.

option 4 i think

just have a discreet little help button in the top right, same as the windows interface.

Funny you should say that, i was on a domain site the other day which did that, blah "May i help you?" and I thought i'll wind them up and ask them about SSL Certificates (which they do sell) and no one replied back, so i left the site...

Dan