Page 2 - How to report SEO companies if they havent' performed

Admittedly Shamrock I am impressed - rarely would a company open themselves up to public scrutiny. I believe however, you and leedslad73 really need to discuss this matter openly but privately.

In my own practice - "the relationship comes first" not money, not service. A first class relationship guarantees I have revenue for life and that's alot of "lifetime" revenue. It also guarantees that the client grows to implicitly trust me... and this is a far superior relationship than developing a new client to replace them.

I highly suggest you both work through this difficult situation as you both will lose if walking away.

Thank you both for your postings, I wholeheartedly agree with your viewpoints.

We have a large client base with companies of all statures, many have been clients for three years or more in what is a turbulent industry during this period. I would normally never air a dispute in a forum but felt the need to re-affirm my companies’ reputation. Once again I would be happy to discuss any points raised as long as they are not part of a private argument.
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I too, am impressed that Shamrock would show up to defend him or herself. However, the the shadow of doubt has been cast and should be taken seriously... I did not see that he disputed the methods used in this case.

Shamrock may not agree, but I think most of us have been in a position, rightly or not, where the customer is not satisfied, and I firmly believe it should be handled in this manner:

The customer needs to be satisfied.

If the company has not fulfilled it's agreement, then it needs to, or refund part, or all of the fees.

If the client is mistaken about the exact nature of what was promised, if the company cannot provide documentation to prove their side, the company still needs to offer more service or a refund.

I have been through this, so I speak from experience.

From my perspective, it is nearly always the fault of the company when something like this happens.

Now I say this only because I feel that if the company clearly explains what they will and will not do, and what the client can and cannot expect, will they properly set the client's expectations and be able to provide what the client expects.

If they do NOT provide what the client expects, then the client will be disappointed and you will have complaints.

When I have a client that expects top 5 placements, I must explain that I will not promise that, and why an increase of 2-4 times in their qualified traffic should be enough. If I can make them understand this and accept it, then I write a contract. If not, then I advise them to find another company.

A company needs to know exactly what they can deliver and promise nothing more. In fact, we always promise less, because if you can EXCEED the clients expectations, they we tell others about it.

So you see, if you provide results that are less than, or greater than their expectations, they will tell others about the experience.

What would impress me is if the Leeds lad can return and post that the company has taken some action to provide satisfaction.

Thank you,
Christian

Excellent post Christian_SEO! ;)

Firstly, I appreciate Shamrock for putting his side of the "story"across, I am not here to slag of any companies, I have been wholely professional and not named the company involved in my dispute.

I have brought my problems to the attention of this forum for assistance, as I was not getting any response from the people of this company.

Kindly people have given me some very good advice, and I would like to personally thank fathom and Christian.

Again, like I have mentioned in many emails is that I do not have a dispute about the number of visitors to my website .. my dispute is solely to do with this companies guarantee.

Which has been noted in previous threads. In this guarantee it states that these "service pages" will be listed on various search engines including MSN and many others. The only search engine these pages have been submitted to is Google.

I have never got an answer to this question, and even after an email sent at the weekend to the director of this company, I am still waiting for a response.

I apprecite people are busy, and I will wait until this weekend to see if I receive a response.

Again I am sure this company has many clients who have been happy with there services, I havent, and until my questions and complaints have been answered, to why the pages havent been submitted to other search engines, I will continue to have a problem with the company.

Shamrock you have my email address please could you email me with your answers to the comments here.

Many thanks for everyone's time

Darren

Sorry before I go .. I have not signed any contract with this company, I sent payment of ones payment, I have not received any paperwork, contract of anything.

Please refer to previous emails (dated 25th October 2002)

Darren

Shamrock,

Welcome to the forum! It's always nice to see a new face.

Doesn't the saying go "There are two sides to a story and the truth falls somewhere in the middle?" :-)