I have a client who needs to straighten out her directories.

My plan was (and what I normally do is) to just plug her into MozLocal, for $84, it straightens most of the issues out on autopilot. Well worth it in my opinion.

The problem is, I'm trying to get her to give my account permission to manage her account, and it keeps not working. I'm trying to set up a join.me session to view her screen and guide her through it, but some part of me is afraid that I'm missing a step. I've done this for multiple businesses where I SET UP the page in google and never had a hitch, but I'm having a fears that maybe I'm doing something wrong.

Thoughts? It should be this easy, right: https://support.google.com/business/answer/3403100?hl=en

Also, know a better service than MOZ that's priced as good?