Page 3 - The only formula for guaranteed success

Once again I agree with you. That is why good customer service is about satisfying the underlying desires of what the customer wants. Which is not necessarily what they are asking for.

In relation to rankings and TP I would think if the customers had known they were risking having their websites banned they may have made different decsions.

I do agree that people believe what they want to beleive and hear what they want to hear. But I am not a SEO maybee you are right and this industry does not need good customer service to make money... Just tell the customer what they want to hear and take their money until it all goes pear shaped. There will always be the next client that comes along...

That isn't really true... had they known the risks and declined service their results would be as they were without SEO... now you got to find another SEO that offers the "same results" for the "same money" without the "same risk"... and you're doing that without any ability to be "informed"...

You can't get what you want "WITHOUT SOME RISK".


Why do many people get taken for thousands of dollars in the Nigerian scam? It's not because "they're being nice and helpful"... it's because of GREED! ... I want that 10% of 87 million dollars.

...and greed doesn't have anything to do with customer service... customer service really doesn't apply to SEO.

I do as I advertise - that's the service for the customer... the customer must be satisfied.

You miss my point entirely gazzak,

We're in business to make money, and it is all about money. If we wanted to work for free we'd all do charity work. There are plenty of companies that give horrible customer service yet claim great service only from perception of clients. Service is indeed, perception.

We give great service, which is why I know when I'm really getting crappy service. BTW, since you asked, we're in the Internet business ;)

That said, I will not hesitate however, to fire a client. Why? Those same customers, no matter how great your services, will kick you to the curb to save money in exchange for a lower level of service, thinking they'll get the same thing.

I've got 12 years of running companies in experience to tell you this IS how it works. Will you make money offering great service? Absolutely, but there are many guys out their offering crappy service, but cheaper prices that are going to make a heck of a lot more than you or I.

As a percentage, more customers and prospects will always look at "Price" as the main factor in their decision over everything else because they don't understand value.

Have a good morning.

Good discussion! I once again seen the effect of horrible customer service like a nightmare. This video rental shop in my town looks invincible to competitors because they have the widest variety of movies, airconditioned shops and really cheap prices.

They are doing business solidly for many years but about one week later I plan to go to the shop to look for some movies because I am planning to rent my rare favorite VCD movie despite I know for a long time they handle customers arrogantly, which I am so allergic.

Finally,when I give a visit to their shop that day, the guard refuses me to come in (oh, I immediately tolerate,thinking it would be normal for them to be arrogant) then I politely ask why???

It is because they just went "Bankrupt".Then he follows of what seems a surprise to me. "I could not believe," what the guard said, "this store loses a lot of customers because there were so many complaints of arrogance and the owner of the shop decided to close it , he cannot handle it anymore in this place and will open it elsewhere". The crew of the shop thinking money is everything regardless of customer service just suddenly became "jobless" that day.

Yes, we are in the business to make money, money is everything, ONLY TO THE OWNER. Yes, the owner can dissolve the business anytime, he prevents it from losing so much money and reputation because money is everything to him.

I only believe in money is everything if you are the business owner. If we are not, the best thing to do is to excel in customer service and to continually excel in your service at it. In this case, owner makes money because of continous business, the customer is happy, you make money too(of course happy). This is the only situation I believed where money could be everything, if everything is happy.

Whether you agree or disagree with my views, it would be fine..But for me, as Sam Levenson said, "You must learn from the mistakes of others. You can't possibly live long enough to make them all yourself."

Thanks for reading this.Have a nice day!

Commercial sites can still have a forum - it boosts their google ranking and can be a great little earner with google adwords (if used correctly)

sometimes having the best content alone will not get you any links if you don't get the ball rolling by getting links to it first.... I have seen very good content site that struggle cuz they do not get found to get linked to....