#1
  1. No Profile Picture
    Contributing User

    Join Date
    Sep 2017
    Location
    Toronto, ON, Canada
    Posts
    55
    Rep Power
    2

    Tracking Conversion if Chat is Installed


    Hello,

    My client has installed chat on the website. After that number of conversion has decreased in Google AdWords. How to track conversion from PPC in this case?
  2. #2
  3. No Profile Picture
    Registered User

    Join Date
    Apr 2018
    Posts
    15
    Rep Power
    0
    This is new questions which I have seen yet happy to see this. By the way if anyone can answered of this question please do it. We highly need of this.
  4. #3
  5. Digital Marketing
    SEO Chat Mastermind (5000+ posts)

    Join Date
    Aug 2008
    Location
    Florida
    Posts
    7,873
    Rep Power
    5653
    OK, let me see if I have this. Someone clicks your ad and goes to the website. Instead of converting on a call or form (which you can measure) they are converting on the chat software which you can't track. Right?
    Contact the chat provider. They should be able to help you get that set up. If that fails call your account manager at Google. If you have a decent spend they will help you out.

    Comments on this post

    • ThomasHarvey agrees
  6. #4
  7. SeoRaptor
    SEO Chat Good Citizen (1000 - 1499 posts)

    Join Date
    Mar 2016
    Location
    France, Civens
    Posts
    1,233
    Rep Power
    1907
    Contact the chat provider. They should be able to help you get that set up.
    This should be easily doable, just ask them to add an analytics trigger on chat opening or if it pops up automatically on the first message sent.
    Owner of Bennetonable | AdWords certified - Analytics qualified
    On-Page SEO Cheat Sheet | "My opinions are my own. Feel free to disagree & think above the fold."
  8. #5
  9. No Profile Picture
    Registered User

    Join Date
    Apr 2018
    Posts
    7
    Rep Power
    0
    Analytics will definitely help in this manner. Use analytics event trigger to measure this kind situation.

Similar Threads

  1. Keyword Performance Tracking vs. Conversion Goal Tracking
    By vaspers in forum Keyword Research
    Replies: 8
    Last Post: Feb 10th, 2013, 06:29 AM
  2. Conversion Tracking
    By mumtazseo in forum Other PPC
    Replies: 8
    Last Post: Feb 5th, 2010, 07:47 AM
  3. Need help with conversion tracking
    By JasonSnyder23 in forum Google Adwords
    Replies: 1
    Last Post: Sep 12th, 2008, 10:18 PM
  4. Replies: 2
    Last Post: Mar 22nd, 2007, 01:29 AM
  5. Conversion Tracking
    By bpiccolo in forum Google Optimization
    Replies: 2
    Last Post: Mar 31st, 2004, 12:34 PM

IMN logo majestic logo threadwatch logo seochat tools logo