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OsCommerce Shopping Cart / GoDaddy issues

Discuss OsCommerce Shopping Cart / GoDaddy issues in the E-Commerce Development forum on SEO Chat.
OsCommerce Shopping Cart / GoDaddy issues E-Commerce Development forum discussing specific online commerce related issues, such as payment processors, SSL implementation, chargeback problems, seasonal trends, shopping carts and membership to groups such as the BBB.

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  #1  
Old April 11th, 2007, 10:12 PM
natewill natewill is offline
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OsCommerce Shopping Cart / GoDaddy issues
Okay, here's one for all the E-Com wizards:

3 days ago, our sales stopped. We found out today that when a visitor tries to put an item into their cart, they receive a 'please enable cookies' error screen. We haven't changed a thing! And GoDaddy says they haven't changed a thing either.

Facts relevant to this case:

1) We have 4 sites, all on GoDaddy, that are all having the same issues. 1 is our bread-and-butter (updated frequently, etc), 1 is updated every month or so, 1 received attention about 6 months ago (with no changes in the interim), and 1 is a scratch-built site that we created today for testing purposes. All use OsCommerce w/OsCommerce shopping cart.

2) The problem starts before the customer is supposed to get to an SSL screen. Meaning that the fact that we have our own SSL and not a shared SSL is seemingly not relevant in this case.

3) We have toggled on and off cache and 'force cookies' about a hundred times with no discernable difference in performance from the websites.

4) We cleaned out the /tmp cache.

5) We're tired of this problem and are losing money/cred.

Help!
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Old April 12th, 2007, 10:32 AM
natewill natewill is offline
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In response to this problem, I think we're going to switch hosting companies. Can anyone recommend a good hosting company?
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Old April 12th, 2007, 03:38 PM
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evmikna evmikna is offline
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I have had great success with Hostgator.
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Old May 6th, 2007, 05:13 PM
QuickSEO QuickSEO is offline
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Quote:
Originally Posted by natewill
In response to this problem, I think we're going to switch hosting companies. Can anyone recommend a good hosting company?


I would suggest Aplus.net hosting.

Quote:
5) We're tired of this problem and are losing money/cred.

With free shopping carts it's very difficult to get a reliable support, so we are using paid shopping cart -Avactis shopping cart. And their support is reliable (they usually answer within 2-3 hours).

Regarding oscommerce I would suggest to post your questions at oscommerce forums . You may get answers faster there. But answers are not guaranteed :-( .
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Old May 11th, 2007, 09:17 AM
emandell emandell is offline
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there is a flag in admin which says whether or not to force use of cookies?

its under configuration->Sessions

just make sure its set to false, if you do that it shouldnt give you the error

but anyhow if its giving you this error on every transaction it means that you are not configured properly for cookie use

so you should also check the setttings in your configure.php file
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Old May 25th, 2007, 08:56 AM
cometmall cometmall is offline
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We using our solution with cookies also on godaddy servers, for a long time everything ok
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