May 3rd, 2006, 12:57 PM
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parenthetical over-user
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Join Date: Nov 2003
Location: (US) New Hampshire
Posts: 406
Time spent in forums: 4 Days 15 h 32 m 6 sec
Reputation Power: 7
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Live Chat Net Worth (in your opinion)
Our business is considering a live chat implementation. We are fairly high volume - we usually run 3 customer service phone lines at a time.
It is the assumption of my partners that the live chat feature would be a popular and cost saving measure. I am tempted to disagree about the cost because we use VOIP and our phone cost is low.
I would consider adding it purely as a value added feature for our customer base . . . I guess I am looking for the overall opinion of others who have implemented live chat in a fairly busy e-commerce scenario . . . is it worth it IYO?
Also - does anyone have a recommendation for a full featured PHP/MySQL live chat implementation (JavaScript client side - no flash please)?
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