I am an entrepreneur who has a legit online business. I have been selling my software through Avangate for the past 3 years. I can tell I have brought a considerable amount of profit to Avangate over these years. Also I can tell that their commission is not low.
But today I got really pissed off as a fellow Russian vendor told me that he got an e-mail from Avangate with a special offer of 2.9%+1$ per transaction to RUSSIAN VENDORS ONLY!!! When I have to pay 4.9%+2.5$! This is fundamentally unfair to give such privileges just because you come from a specific country. I feel discriminated and neglected, especially when being a loyal and profitable partner to them for the past years! And another question rises here, Avangate is based in Romania, giving Eastern European businesses special treatment, but fully exploiting the vendors from the West like me.
What I am going to do is ask them for the same pricing scheme. If they refuse me, I am going to take my business somewhere else. After all there are lots of other ecommerce providers who treat their customers with respect without differentiating them.
Just wanted to share this with all of you who uses Avangate, I don’t think that we should just sit and watch how they treat us like this. Anyway see the e-mail for yourselves:
I hope your business is thriving!
I would like to inform you that we are releasing a new proposal on electronic commerce.
We plan to release a new package Avangate Base Edition with the commission4.5% + $ 1, but for Russian partners, we have a special offer:
Attractive commission: 2.9% + $ 1 (instead of 4.5% + $ 1)
Russian-speaking and Russian-speaking account manager technical support
Surely, the best platform for the software market (with features designed for large customers, like Kaspersky, DrWeb, Intel, Bitdefender, etc.)
Bilingual contract, certified by wet seal
Monthly Take-over software for your bank
20% discount for Managed Affiliates Services and / or Web MarketingCampaign
Please note that this proposal is confidential and is valid until December 15, 2011.
Please let me know if you are interested or not.
I wish you a nice day!
Irina Sandu | Avangate
Online Sales Account Manager
irina.sandu @ avangate.com
Tel: +31 20 890 8080